FAQ

Account

1. Where can I access my account?

You can access your account on our website. Please click here.
If you have not created an account, you can do so here.

2. What do I need to access my account?

To access your account, you will need to enter the details of credentials used when you created your account. This will be an email address and a password. Only the person that created the account will be able to log in with their credentials that they used when they created their account. If you are not the account owner and wish to access the account that manages your ticket, you will need to contact the account owner to do that for you.

3. Can I transfer my account details to somebody else?

If you would like to transfer your account to somebody else in your company, please email us at china@money2020.com and we will be able to look into this further for you.

4. Where can I see a confirmation of my booking?

Once your booking is completed, an order confirmation email will be sent to you. Email confirmation of the booking will follow to each registered delegate contact at the same time given that their details are filled in.

5. Will each attending delegate receive a confirmation email?

Yes. An email confirmation of the booking will be sent to each registered delegate contact, given that their details are filled in.

You can also log in to your account and check the “view order-view details” section where you will be able to see a list of all the delegates that have been successfully registered.

6. How do I change/update the details of an existing attending delegate?

To update the details of an existing delegate, please follow these next steps:

  • log in to your account
  • click on “view order-view details”
  • click on “edit” of the reference for your booking and that is where you will be able to change the information of any existing delegate. Please make sure you make the changes at least 7 days before the event (i.e. before 27 November 2019).

You will not be able to transfer your ticket once your ticket has been printed onsite at the event.

7. Will I get a confirmation of an update that has been made?

Currently we do not send out an email to confirm an update. If you would like to double check that the update that you made via your account is successful, please log in to your account and click on “view order-view details” section where you will be able to see a list of all the delegates that have been successfully registered.

Ticket Queries

1. How can I purchase a ticket?

You can purchase a ticket to Money20/20 China 2019 via here. Get in touch with china@money2020.com if you are buying 5 tickets or more as you will enjoy a group booking discount.

2. How will I receive my event ticket?

Each registered delegate will receive their individual QR code 3 days before the event which needs to be shown at the onsite registration desk to collect your event badge. Please ensure a unique email address is provided for each registered delegate.

You are required to wear the badge at all times during the event between 4-6 December 2019.

Please note that the organizer reserves the right to decline both online and onsite registrations that are deemed inappropriate.

3. What does my ticket include?

Your delegate ticket will include the following:

  • Access to all content sessions across 3 days
  • Access to the expo hall full of the latest technology, products and advancements
  • Access to leaders from top banks, payments, fintech and big tech companies in China and 50+ other countries
  • New insights and disruptions from 300+ industry-leading speakers
  • Unprecedented opportunities to meet new customers, partners and suppliers
  • Daily lunch, snacks and drinks
  • Access to built-in fun with welcome party and other networking receptions
  • On-demand content post-event with all track session videos at your fingertips
4. What are the payment methods available?

You can purchase your ticket online via these payment methods:

  • Credit Card (Visa, MasterCard, JCB, American Express)/Alipay/WeChat Pay/Offline bank transfer
5. I can no longer attend, can I transfer my ticket?

If you are unable to attend, you are more than welcome to transfer your ticket to another person. To do this, please follow these next steps:

  • log in to your account
  • click on “view order”
  • click on “view details- action” of the reference for your booking and that is where you will be able to change the information of any existing delegate and enter the information of the person that the ticket is being transferred to.

If you are not the owner of the account, please contact the account owner to make these changes for you.

Please make sure you make the changes at least 7 days before the event (i.e. before 27 November 2019). You will not be able to transfer your ticket once your name badge has been printed Onsite.

6. Can a colleague from the same company use my name badge whilst at the event?

No, photo badge swapping is strictly forbidden.

Your photo badge is personal to you and once you have received your photo badge onsite, it cannot be amended, substituted or reissued. Only the photo badge printed onsite can be used as the valid pass to access the event.

We reserve the right to remove you from the event if you are found to be using a photo badge which has been issued to another registered delegate.

7. My company is a sponsor, can we use each other’s name badges during the event?

No, photo badge swapping is strictly forbidden.

Your photo badge is personal to you and once you have received your photo badge onsite it cannot be amended, substituted or reissued. Only the photo badge printed onsite can be used as the valid pass to access the event.

We reserve the right to remove you from the event if you are found to be using a photo badge which has been issued to another registered delegate.

8. What happens if I lose my name badge during show?

It is very important that delegates take care of their photo badge and wear it each day that you attend the event as you will not be allowed to enter the venue without your photo badge. If you lost your photo badge during the event, please come to our onsite service counter for assistance.

We reserve the right to evaluate whether your badge can be reprinted or not.

9. Can I do a group collection of photo badges/collect my colleagues’ photo badges on their behalf?

It is possible for one person to collect a number of photo badges on behalf of their colleagues. However, once these badges have been collected, the person that collected the badges need to distribute them to the attendees. Please be aware that each badge can only be printed once.

10. What is the cancellation policy?

For the avoidance of doubt, you will not be entitled to a refund if you are later unable to attend the Event nor will you be entitled to receive a credit for a future event of your choice.

These cancellation terms apply for any type of cancellation reason. Unfortunately, we’re unable to make exceptions for personal reasons, weather conditions, travel delays or other factors outside your control.

You are welcome to transfer your ticket to somebody else who will be able to attend instead of you. Please see “I can no longer attend, can I transfer my ticket?” FAQ response in Ticket Queries.

12. If I am unable to attend, can I transfer my ticket to another show?

For now, we do not transfer tickets between shows.

12. What special rates are available?

We provide special rates for employees of eligible Startups, Retailers and Government/Association/Credit Union bodies. You can have a look at our criteria for all three categories here and if you feel that you fall within the requirements, you can send us your application for review.

13. I have paid for my ticket, where is my tax invoice?

Your invoice is sent directly to you after you have purchased your ticket and upon request. Please note that only the person that booked the tickets will be sent the invoice.

14. Is there a dress code?

Business smart. However just comes as you are! Whatever makes you feel comfortable and reflects your brand best.

15. I have specific dietary requirements. Can I add this in?

Yes absolutely. We at Money20/20 want to ensure that we are catering to you as best as possible. Please ensure that you email us at china@money2020.com with your dietary requirement and will add this in for you.

16. Can I purchase a one day ticket?

Currently we do not offer partial attendance tickets. We only offer a full pass which allows you to access for 3 days.

VISA

1. Will I require a visa for China?

Most international visitors will need a visa to enter China, with a few exceptions (see here). If you do need a visa and are registered to attend Money20/20 China, our team will be able to provide an invitation letter for your visa application at the local China embassy. Reach out to booking@orient-explorer.com.cn for any support on visa application. You are strongly recommended to process your visa application at least one month before your departure date.

Please note that we do not engage directly with your relevant embassy on your behalf.

2. If my China visa is declined, will I receive a refund on my ticket?

If your visa has been declined and you have already purchased your Money20/20 China 2019 ticket, we will be able to refund the cost of your ticket if you provide evidence that your embassy has declined your application.

3. How long does it take for my visa invitation letter to be sent to me?

We aim to send you your visa invitation letter within 1-7 working days.

4. How long does it take for a visa to be processed?

Once we have sent you your invitation letter, we have no control over how long it will take for your visa to be processed. This will now be in the hands of your embassy dealing with your visa application. We highly recommend that you apply for your visa at least one month before your departure to our event to ensure that your visa application is processed in time.

Be part of Money20/20

1. How can I apply to be a speaker?

We are accepting submissions on our website which you can find here

2. How long will it take to hear from the content team regarding my submission?

Our amazing content team will respond to you with an update regarding your submission within 12 weeks of the date that you submitted on our website.

The closer that we get to the day that our event starts, this time frame will shorten but please be assured that every submission will receive an update.

3. How can I apply to become a media or press partner?

We are accepting submissions on our website which you can find here

4. How can I become a sponsor/exhibitor at Money 20/20 China?

If you would like to sponsor or exhibit at Money20/20 China, please visit our website here where you can submit your enquiry or email china_sales@money2020.com. Our amazing sales team will be in touch with you as soon as possible!

5. Will I get any rehearsal time onsite at the event?

Once you are confirmed as a speaker at Money20/20 China, our content team will reach out to you about onsite rehearsal arrangement.

6. Where is the Speaker Lounge and when do I need to report for my session?

Speaker Lounge is located in the expo hall. We strongly suggest speakers arriving at Speaker Lounge at least one hour before their session.

7. What is my specific speaking role? And what day and time is my session?

The Content Team works closely with potential speakers and their teams to place speakers in an appropriate speaking role based on their goals and alignment with the agenda, and to inform speakers if there need to be any changes. The full agenda will be published one month before the event. If you still have questions about your speaking role, then please reach out to us at china_content@money2020.com.

8. I missed some interesting sessions,can you send me the presentation from the speakers?

Generally, we do not share all speakers powerpoint presentations with our delegates. However we will upload videos of some sessions afterwards on our website, you may find here. All paid delegates will also get access to a video portal to view all session videos post show.

Venue information

1. Where will Money20/20 China be held?

Money 20/20 China will be held in the Hangzhou International Expo Center (venue of 2016 G20 Summit). Venue name in Chinese is 杭州国际博览中心 (G20会场).

Address: 353 BenQing Road, Qianjiang Century City, Xiaoshan District, Hangzhou (杭州市萧山区钱江世纪城奔竞大道353号)

2. When does Money 20/20 China start?

Money20/20 China will commence on 4th December 2019 and concludes on 6th December 2019.

3. Where is the closest airport?

The closest airport is Hangzhou Xiaoshan International Airport. It services 27 international and domestic airlines connected to Asia, Europe, Africa and Oceania, with a mix of direct and connecting flight available to visitors. These are the international destinations where you will get direct flights to Hangzhou. They include:

America: Los Angeles, Vancouver

Asia Pacific:
Bangkok, Busan, Cheongju, Chiang Mai, Da Nang, Ho Chi Ming, Hong Kong, Jeju, Kaohsiung, Kota Kinabalu, Kuala Lumpur, Macau, Melbourne, Okinawa, Osaka, Phuket, Seoul, Shizuoka, Siem Reap, Singapore, Surat Thani, Sydney, Taichung, Taipei, Tokyo

Europe & Middle East: Amsterdam, Doha, Madrid

4. Where can I stay in Hangzhou?

We would strongly advise you to arrange your accommodation as soon as possible as rooms will book up quickly. There is a wide selection of hotels to select from and can be booked here.

5. How do I get to the venue?

By Taxi:
Hangzhou International Expo center is located at 353 BenQing Road, Qianjiang Century City, Xiaoshan District, Hangzhou
Show the following to your taxi driver to get you to the venue
国博中心(G20会场), 奔竞大道353号
Taxi entrance出租车下客点
2号门进E3下 / drop off point is at E3 through Gate 2

By car:
We offer complimentary parking at the venue. Parking space is located on zone A-D on B1 parking lot which can be accessed from Gate 3 of the venue. You will need to show your event badge to get a complimentary parking space.

By train:
Shanghai is the closest city to Hangzhou, at about 174 kilometers away, and is conveniently connect via a high-speed trainline. Trains depart from Shanghai Hongqiao Railway Station, just 57 kilometers from Pudong International Airport. High-speed trains depart every 5 minutes from Shanghai Hongqiao Station to Hangzhou stations from 6:00am to 9:30pm every day. You can get the train tickets at the station counters and ticket offices around the cities. Ticket price starts from 73 Chinese yuan (about US$11).

6. Is there parking available?

Hangzhou International Expo center provides indoor parking and it is free to use for all Money20/20 China delegates when you show your badge. The parking space dedicated to our delegates is Zone A to Zone D on B1 (enter from Gate 3).

7. Am I allowed to bring my own food?

You will not be able to bring in food into the venue but not to worry, your ticket includes catering lunches and refreshments throughout the event!

8. Will there be security at the event?

Money20/20 takes the safety of our delegates very seriously and there will be security present at many points at the venue.