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Our Privacy Policy was updated on 1 November 2018. Please take a moment to familiarize yourself with our updated Privacy Policy.

Ascential Events (Hangzhou) Company Limited Privacy Policy and Cookies Policy

We, Ascential Events (Hangzhou) Company Limited, are committed to protecting and respecting your privacy. We hold, as with most businesses, personal information about our customers and people who may be interested in our products and services.

This privacy policy explains the type of information we process, how that processing may affect you and your rights.

Ascential Events (Hangzhou) Company Limited will occasionally update this privacy policy. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. We encourage you to periodically review our policies to be informed of how we use your information.

Our Data Protection Officer can be contacted at Any questions regarding this policy and our privacy practices should be sent by email to or by writing to Head of Legal, Ascential Events Pte. Limited, Room 601, 603, 6/F, Building 2, Jiang Ning Tower, 27 Ningtai Road, Ningwei Street, Xiaoshan, Hangzhou, Zhejiang, China.

If you wish to make a complaint about how we use your information, please contact us at and we will do our best to help. If you are still unhappy, you can contact the appropriate data protection supervisory authority.

Please see the Definitions section for definitions of terminology used in this Privacy Policy.

About Us

Ascential Events (Europe) Limited and Ascential Events (Hangzhou) Company Limited collects or receives your data under this privacy policy as data controllers for the purposes of EU Data Protection Legislation. The following Money 20/20 companies act as data processors on behalf of Ascential Events (Europe Limited: Ascential Events (Hangzhou) Company Limited (the foregoing together with Ascential Events (Europe) Limited hereinafter referred to as “Money 20/20”).

Ascential Events (Hangzhou) Company Limited and Ascential Events (Europe) Limited are each an Ascential Plc group company.

Information we collect

Collection directly from you

Most of the personal data we collect or process about you comes directly from you for example:

Please note that we may record conversations made with our Sales, Account Management and Customer Service teams.

Automatic collection when you contact us or visit our website

We automatically collect information about you as follows:

Information obtained from other sources

We may obtain publicly available professional information about you from third parties or online publications. This information is used in the following ways:

Why we process your data

This section details the information what we collect, the purpose for its collection and use, and the legal basis for the processing.

Special Categories of Personal Data

We collect dietary restrictions to ensure that you have the best experience at our events. This information may allow inferences regarding your religion or health. Please only provide this information if you obviously consent to its use for the intended purpose.

We otherwise do not knowingly or intentionally collect special categories of personal data from individuals and we request that you please do not submit special categories of personal data to us.

How we share your data

We share your data in the manner and for the purposes described below:

Explaining more about direct marketing and profiling

How we use personal information to keep you up to date with our products and services

We may use personal information to let you know about Money 20/20 products and services that we believe will be of interest to you. We may contact you by email, post, or telephone or through other communication channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.

How you can manage your marketing preferences

To protect privacy rights and to ensure you have control over how we manage marketing with you:

When and how we undertake profiling and analytics

In order to understand your interest in our products and services and/or to ensure that we only send you communications which we believe may be of interest or relevance to you we analyse your engagement with our website, content, products and services. For example, your level of engagement or a specific topic of engagement will lead us to infer what is of most interest to you and if you we may offer you similar further content or related services.

Data Retention

We retain your information for no longer than necessary for the purpose for which it was collected. In determining how long your information will be stored, we will consider:

Geographic Data Transfers

Money 20/20 may need to transfer your personal data outside the EEA to provide the best service possible to our customers and in the most efficient manner. In all instances, we take steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangement are in place to protect your privacy rights. To this end:

Data Subjects' Rights within the EEA

In the EEA, data subjects have the following rights:

For more information on how to object to our use of information collected from cookies and similar technologies, please see our cookies policy.

You can exercise your rights by writing to us at Head of Legal, Ascential Events (Hangzhou) Company Limited, Room 601, 603, 6/F, Building 2, Jiang Ning Tower, 27 Ningtai Road, Ningwei Street, Xiaoshan, Hangzhou, Zhejiang, China or by sending an email to

You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.

Data Subjects' Rights in California

If you are a resident of California you may have a right pursuant to Section 1798.83 of the California Civil Code to obtain certain information about the types of personal data that we have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties.

Please contact us at if you would like to exercise any of your rights explained above in relation to your personal data.

Do not Track

Some browsers offer a “do not track” (“DNT”) option. For information about Do Not Track, please visit

At this time we do not respond to DNT signals. For information on how to block and opt out from tracking technologies used on our website, please see our cookies policy (below).

Third Party Privacy Policy

Our products and services may include third parties’ services and links to third parties’ websites. When you use such services, they may collect your information too. Therefore, we strongly recommend you read such third parties’ privacy policies as you have taken time to read this privacy policy. We are not responsible for and cannot control how third parties use personal information that they collect from you. Our privacy policy does not apply to products or services from other providers whether embedded within our products or services or linked to other websites linked from our products and services.

Here are the third party privacy policies that apply when you use these specific services, please carefully read before you use the services:

By using Rongcloud or any Rongcloud related services, you are agreeing to:

By using Netease or any Netease related services, you are agreeing to:

By using JiQuang or any JiQuang related services, you are agreeing to:

By using Juhe or any Juhe related services, you are agreeing to:

Third Party Websites

Please be aware that Money 20/20 does not control and is not responsible for websites that are referred to or linked from its own websites and that use of your personal information on these websites is not subject to this Privacy Policy.


To access certain parts of the Money 20/20 websites, Money 20/20 may require you to register and provide certain information about yourself.

You are reminded that where you register you agree to:

(a) provide true, accurate, current and complete information about yourself as prompted by the relevant registration form (such information being the "Registration Data"); and

(b) maintain and promptly update the Registration Data to keep it fully up to date

Persons 18 or under

We are concerned to protect the privacy of children. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

If you believe that we have received information pertaining to or from persons under the age of 18 please contact us at If we become aware that a person under the age of 18 has provided us with personal information, we will take steps to delete such information.


Compliance with a legal obligation - processing is necessary to ensure we comply with our legal and regulatory obligations.

Consent – you have given specific consent to the processing of your personal data.

Data Controller – the entity that determines the purposes and means of processing personal data.

EEA – the European Economic Area which comprises countries that are members of the European Union and Norway, Iceland and Liechtenstein.

Identifiable natural person - a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person

Legitimate Interests - processing is necessary for our or a third party’s legitimate interests in carrying on, managing and administering our respective businesses effectively and properly (except where our or the third party’s interests are overridden by your own interests, rights and freedoms).

Performance of a Contract – processing is necessary to carry out our contractual duties, exercise our contractual rights or otherwise perform our Contract with you, or to take steps at your request to enter a Contract.

Personal Data - any data relating to an identified or Identifiable Natural Person.

Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction any

Special categories of personal data - personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic or biometric data processed for the purpose of uniquely identifying a natural person, data concerning Vital Interests – processing necessary protect an interest which is essential for the life of the data subject or that of another natural person.

Cookies Policy

1. When you visit a Money20/20 website(s), Money20/20 uses “cookie” technology try to make that experience simple, personalised and meaningful. Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device when you visit a website and which store and sometimes track information about you're use of the website. A number of cookies Money20/20 use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer.

2. Money20/20 uses cookies to:

(a) create a specific log-in session for a visitor to a Money20/20 website in order that page requests by that visitor are delivered in an effective, secure and consistent manner;

(b) recognise when a visitor to a Money20/20 website has visited before; this means we can identify the number of unique visitors we receive to the website and allows us to make sure we have enough capacity for the number of users that we get;

(c) customise elements of the promotional layout and/or content of the pages of the website;

(d) store your product selections to the shopping basket;

(e) improve the website(s) and learn which parts are most popular to visitors. To do this, we gather statistical information about how our visitors use the website(s) including device-specific data such as the IP address of the device (collected and stored in an anonymised format); the device screen size; the device type and browser information; country of location; and the preferred language used to display the website(s). Our servers also automatically record information including the referring domain; the pages visited; and the date and time when website(s) pages were accessed.

(f) Gather information through our advertising partners, about the pages on the Money20/20 website(s) that you visit, and also other information about other websites that you visit, so as to place you in an “interest segment”. This information is then used to serve interest-based advertisements which it is believed will be targeted to your interests. For more information about this type of interest based advertising, and about how to turn this feature off please visit or follow the link to the website of our advertising partners shown below. Without these cookies, advertisements you encounter will be less relevant to you and to your interests.

3. Some of the cookies used by Money20/20 websites are set by us, and some are set by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on an Money20/20 website(s) you may not be able to take full advantage of the website(s) if you do so.

4. Certain cookies are either set by third parties on the Website or these are set by us using the third parties cookie code. More information about cookies placed by third parties and how to restrict or block their cookies can be accessed by following the link to their website. In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.

5. In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.